[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Are otterlove™ silicone products safe?” tab_id=”1489363588264-a5a53eca-f996″][vc_column_text]Yes, they are safe. All Platinum Pure™ silicone products meet European (LFGB) and FDA specifications for materials that are in contact with food. Most importantly, our silicone products are made using a Platinum curing process. This type of curing process produces no chemical byproducts (unlike other silicone curing processes) and gives the silicone special technical properties, such as increased durability. The raw silicone and curing processes for producing Platinum Pure™ silicone is much more expensive than other silicones, but we feel that it’s a small price to pay for obtaining the highest product purity and quality.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the Pinch Test?” tab_id=”1489363571253-4ae72bd4-978b”][vc_column_text css=”.vc_custom_1518574395694{margin-bottom: 0px !important;}”]Cheaper silicone products often use plastic fillers in order to cut costs. The Pinch Test involves pinching and twisting the silicone to test for fillers. If the silicone turns white, it’s got fillers. Pure silicone will not turn white and will retain its color.  All Platinum Pure and otterlove products are made from 100% pure food-grade platinum silicone that meets both FDA (US) and European (LFGB) safety standards.

Some brands that fail The Pinch Test, say that the test is “not scientific”. This is not true. The science behind the Pinch Test is simple, as noted in this Scientific American article. Because of its structure, pure silicone absorbs light and appears transparent. Fillers added to silicone do not have the same band structure as silicone, so they cannot absorb light as pure silicone does. These impurities scatter light and this is the white you see when you do the Pinch Test on silicone that contains fillers.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the LFGB Standard?” tab_id=”1493437912390-d1105ffd-7271″][vc_column_text]LFGB is the German standard for testing silicone products that come in contact with food and is the standard for most European countries. The LFGB certification tests are more intensive compared to the FDA testing. All otterlove products are made using LFGB silicone.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do otterlove™ silicone products leave residues on food?” tab_id=”1489363589356-73f969d4-9dfd”][vc_column_text]otterlove™ silicone products will not leave residues or alter the taste of foods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are otterlove™ products BPA free?” tab_id=”1493437913816-48f96a48-9034″][vc_column_text]Yes, all otterlove™ products are BPA free and have been confirmed by an FDA and CPSC Certified Lab.

BPA (Bisphenol A) is an estrogen-mimicking chemical found in certain types of plastic. Exposure to BPA has been shown to disrupt a cell’s normal functioning, which could potentially lead to metabolic disorders such as diabetes and obesity, asthma, birth defects or even cancer. Silicone does not contain BPA. Since all otterlove™ products are made with 100% silicone containing no fillers, are products are absolutely BPA free.

All otterlove™ products are also BPS free. Bisphenol S (BPS) has been used as a replacement for BPA and has also been linked to some of the same health risks as BPA.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are otterlove™ products plastic free?” tab_id=”1493439576982-37008950-faa5″][vc_column_text]Yes, all otterlove products are plastic free! No plastics are used in our products. Our silicone is 100%  pure wih no fillers, unlike cheaper competitors who use plastic fillers. Try the Pinch Test to ensure that your silicone doesn’t contain cheap fillers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I clean otterlove™ products?” tab_id=”1493440207958-de076085-ea72″][vc_column_text]otterlove silicone products are dishwasher safe or can be washed by hand with warm soapy water.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why did light spots appear on the silicone after washing in the dishwasher?” tab_id=”1489363571280-eafe57e5-27bd”][vc_row_inner][vc_column_inner][vc_column_text]Minerals that are naturally present in water may condense on the surface of silicone and appear as light chalky spots. Water spots may also form when washing in the dishwasher. These can be removed simply with a vinegar and water wash or by rubbing a lemon wedge on the silicone.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Are your products safe for the microwave/dishwasher/freezer? ” tab_id=”1493440254040-7dbbe791-ff22″][vc_column_text]

Yes, all otterlove products are dishwasher, microwave, and oven safe.  Products made out of Platinum Pure™ silicone can be safely used in both low and high-temperature environments with no change in their properties. Platinum Pure™ silicone can withstand heat of up to 450F (230C) and has excellent resistance to low temperatures (up to -40F/-40C).

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I read more about the advantages of platinum cured silicone?” tab_id=”1493497539112-100f3499-5910″][vc_row_inner][vc_column_inner][vc_column_text]As scientists who have survived the rigorous peer-reviewed journal publication process, we recognize the importance of citing our sources and we’re happy to share ours. Here are a few scientific documents on the advantages of platinum curing versus more common curing processes.

Dow Corning: Silicone Rubber Chemistry And Properties



[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”What are your return and warranty policies? ” tab_id=”1517162314120-a5877208-1751″][vc_column_text css=”.vc_custom_1517162630598{margin-bottom: 0px !important;}”]Return Policy

We stand by our products 100%. We will gladly provide a refund for unused products returned within 30 days of purchase or any defective products.

To initiate a return, send the following information to olive@otter.love:
1. Name
2. Product Returning
3. Reason for Return
4. Order Date[/vc_column_text][/vc_tta_section][vc_tta_section title=”When can I expect my order to ship?” tab_id=”1517162679219-c1278fb2-025f”][vc_column_text css=”.vc_custom_1517162822979{margin-bottom: 0px !important;}”]We try to ship out orders within 2 business days. Orders are shipped via USPS Priority Mail and typically arrive within 2 business days after the order has shipped.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much does shipping cost?” tab_id=”1541297966718-6a1f540c-fbc4″][vc_column_text css=”.vc_custom_1591221927562{margin-bottom: 0px !important;}”]We offer $5 flat rate shipping on orders under $40 and free shipping on orders $40 or more.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your contact information? ” tab_id=”1591221826820-ce3bde71-3101″][vc_column_text css=”.vc_custom_1591221970138{margin-bottom: 0px !important;}”]email: olive@otter.love

Snail Mail:
New Home LLC
30 N Gould St Ste 6436
Sheridan, WY 82801[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]